I developed a technical issue yesterday afternoon in which I was unable to connect to the Internet. After trying to resolve the issue myself, I called Linksys tech support to see if they could assist me since I had a linksys router. They were more interested in profit as they wanted me to pay for tech support since my warranty ended last month. I called Verizon, my internet service provider, and they were able to resolve my issue in 7 minutes and get me back online.
A tale of two companies.