No matter what an airline does as a company in terms of planning, what you experience from the crew, I think, has the ultimate effect on your flying experience.
I think it's a big turn off when I see things like airline crewmembers wearing their union lanyards, or when a pilot announces that the flight is being operated by a [enter formerly merged airline here] crew. I want to fly an airline whose employees want to work for that airline...I don't want your labor disputes or your merger resentment to be a part of my lying experience.
Is there anything else that you have seen or experienced that has negatively affected your view of an airline's culture?
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