Matt Molnar
2008-06-23, 03:59 PM
A nice story about US Airways doing something for a customer (http://www.elliott.org/blog/troubled-airline-refunds-nonrefundable-ticket-to-unemployed-passenger/) it didn't have to do.
A couple booked a trip to Ireland some months ago, but three weeks ago the husband got laid off, and they decided to postpone their trip. One problem...their $2200 tickets were nonrefundable, and travel insurance doesn't cover unemployment. They contacted US customer service but got no results. After finding a list of executive emails, the wife sent a message to COO Robert Isom... and a week later they were refunded!
Read the full story here: http://www.elliott.org/blog/troubled-ai ... -passenger (http://www.elliott.org/blog/troubled-airline-refunds-nonrefundable-ticket-to-unemployed-passenger)
A couple booked a trip to Ireland some months ago, but three weeks ago the husband got laid off, and they decided to postpone their trip. One problem...their $2200 tickets were nonrefundable, and travel insurance doesn't cover unemployment. They contacted US customer service but got no results. After finding a list of executive emails, the wife sent a message to COO Robert Isom... and a week later they were refunded!
Read the full story here: http://www.elliott.org/blog/troubled-ai ... -passenger (http://www.elliott.org/blog/troubled-airline-refunds-nonrefundable-ticket-to-unemployed-passenger)